Shipping policy

Thank you for shopping with JAZinx Ltd. This Shipping Policy explains how and when your order will be processed, shipped, and delivered.

Order Processing

All JAZinx Ltd products are made to order. This means each item is produced specifically for you once your order is placed.

Because of this made‑to‑order process:

  • Orders cannot be changed or cancelled once placed
  • Processing times are longer than mass‑produced items
Orders are typically processed within 5–10 business days. In some cases, processing may take longer due to demand or production times. Orders are not processed, shipped, or delivered on weekends or public holidays.

If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery

Shipping costs are calculated automatically and displayed at checkout before payment is completed.

Delivery times shown during checkout are estimates only and may vary depending on:

  • Production time
  • Shipping destination
  • Postal or courier services

Delivery delays can occasionally occur and are outside of our control.

Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Tracking details may take up to 24 hours to become active after dispatch.

Customs, Duties & Taxes

JAZinx Ltd is not responsible for any customs fees, import duties, taxes, or additional charges applied to international orders.

Any such charges are the responsibility of the customer.

Shipping Issues & Damages

JAZinx Ltd is not responsible for items lost or damaged during shipping once they have been handed over to the carrier.

If your order arrives damaged or faulty, please contact us within 14 days of delivery at info@jazinx.co.uk, including:

  • Your order number
  • A description of the issue
  • Clear photos of the damage or fault

Issues are handled in line with our Return & Refund Policy, and confirmed faults are resolved by replacement only.

Please retain all packaging and damaged items while your issue is reviewed.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

JAZinx Ltd is not liable for orders delayed, lost, or returned due to incorrect address information.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: By sending us an email: info@jazinx.co.uk