Privacy policy
JAZinx Ltd ("JAZinx", "we", "us", or "our") operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services").
Company Information
JAZinx Ltd
Company Number: 15671626
Registered in England and Wales
Registered Office:
3rd Floor
86-90 Paul Street
London
EC2A 4NE
United Kingdom
The Services are powered by Shopify, which enables us to provide our products and services to you.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, make a purchase through, or otherwise interact with our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
We may collect and process the following categories of personal information:
Contact Information
- Full name
- Billing address
- Shipping address
- Email address
- Telephone number
Financial Information
- Payment details
- Transaction information
- Payment confirmations
Please note that payment card information is processed securely by our payment providers and is not generally stored by us.
Account Information
- Account login details
- Passwords
- Preferences and settings
Transaction Information
- Products viewed
- Products added to cart
- Wishlist activity
- Purchases made
- Replacement requests
- Order history
Communications
- Customer service enquiries
- Emails sent to us
- Messages submitted through our website
Device Information
- IP address
- Browser type
- Device type
- Operating system
- Network information
- Unique device identifiers
Usage Information
- Website activity
- Browsing behaviour
- Pages viewed
- Clicks and interactions with our Services
How We Collect Personal Information
We may collect personal information:
Directly From You
When you:
- Make a purchase
- Create an account
- Sign up for marketing communications
- Contact us
- Submit forms or enquiries
Automatically
Through cookies and similar technologies when you interact with our website and Services.
From Service Providers
Including Shopify, payment processors, fulfilment providers, analytics providers, and technical service providers.
From Third Parties
Including advertising partners, marketing partners, social media platforms, and other business partners.
How We Use Your Personal Information
We use personal information to:
Fulfil Orders and Provide Services
- Process payments
- Fulfil orders
- Arrange shipping and delivery
- Manage replacement requests
- Provide customer support
- Communicate regarding orders
Manage Your Account
- Create and maintain accounts
- Store preferences
- Provide account-related functionality
Improve Our Services
- Analyse website usage
- Improve performance and functionality
- Enhance customer experience
- Develop new services and features
Marketing and Advertising
- Send marketing communications where permitted
- Display relevant advertisements
- Measure advertising effectiveness
- Personalise your shopping experience
Security and Fraud Prevention
- Verify identities
- Detect and prevent fraud
- Monitor for suspicious activity
- Secure our Services and systems
Legal Compliance
- Comply with legal obligations
- Respond to lawful requests from authorities
- Resolve disputes
- Enforce our policies and terms
Lawful Bases for Processing
Where UK data protection laws apply, we rely on one or more of the following lawful bases:
Performance of a Contract
Processing necessary to:
- Process orders
- Take payments
- Deliver products
- Manage replacement requests
- Provide customer support
Legal Obligation
Processing necessary to:
- Comply with tax laws
- Meet accounting obligations
- Respond to lawful requests
- Prevent fraud and financial crime
Legitimate Interests
Processing necessary to:
- Operate and improve our business
- Improve website functionality
- Analyse customer behaviour
- Protect our business and users
- Maintain security
- Prevent abuse of our Services
Consent
Where required by law, we rely on consent for:
- Marketing communications
- Certain cookies
- Personalised advertising technologies
You may withdraw your consent at any time.
Marketing, Advertising and Cookies
We use cookies and similar technologies to improve your experience, understand website usage, and support our marketing activities.
Cookies may collect information such as:
- Device information
- Browser information
- Website interactions
- Pages viewed
- Advertising interactions
We may use this information to:
- Improve our Services
- Measure website performance
- Analyse customer behaviour
- Personalise content and advertisements
- Measure advertising effectiveness
We may share information with Shopify, analytics providers, advertising networks, and marketing partners in accordance with this Privacy Policy.
We may also use information about your interactions with our website, including products viewed, searches performed, items added to cart, checkout activity, purchases, account registrations, and other website interactions to measure advertising effectiveness, create audience insights, improve marketing performance, and deliver more relevant advertising through platforms such as Shopify, TikTok, Meta, Google, and other advertising partners.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You may manage your cookie preferences through our cookie settings tool or your browser settings. Disabling certain cookies may affect website functionality.
How We Share Personal Information
We may disclose personal information to:
Service Providers
Including providers that assist with:
- Website hosting
- Payment processing
- Order fulfilment
- Shipping
- Customer support
- Data analytics
- Marketing services
Shopify
Our store is hosted by Shopify. Shopify may process personal information in accordance with its own privacy policies in order to provide and improve its services.
Advertising and Marketing Partners
We may share limited information with advertising and marketing partners to provide advertisements, measure campaign effectiveness, improve marketing performance, and better understand how customers interact with our website and products.
This information may include customer identifiers and transaction-related information, such as name, email address, telephone number, city, region, postcode, purchase activity, checkout activity, shopping cart activity, product views, searches, and other website interactions, where permitted by law and in accordance with your cookie and marketing preferences.
Legal Authorities
Where required by law or necessary to:
- Protect our rights
- Prevent fraud
- Respond to legal requests
- Comply with legal obligations
Business Transfers
In connection with a merger, acquisition, restructuring, sale of assets, or other business transaction.
International Transfers
Your personal information may be transferred, processed, or stored outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate measures to ensure an adequate level of protection, including the use of approved contractual safeguards where required.
Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no system can be guaranteed to be completely secure. Any information transmitted online is done at your own risk.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
Retention periods vary depending on the type of information and legal requirements.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.
Your Rights
If you are located in the United Kingdom or European Economic Area, you may have the following rights:
Right of Access
To request access to personal information we hold about you.
Right to Rectification
To request correction of inaccurate or incomplete information.
- Right to Erasure: To request deletion of personal information in certain circumstances.
- Right to Restrict Processing: To request that processing be restricted in certain situations.
- Right to Object: To object to certain forms of processing, including some direct marketing activities.
- Right to Data Portability: To receive a copy of your personal information in a portable format where applicable.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
Marketing Communications
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may still send service-related communications regarding your account or orders.
Third-Party Websites
Our Services may contain links to third-party websites and services.
We are not responsible for the privacy practices, content, or security of third-party websites. You should review their privacy policies before providing personal information.
Complaints
If you have concerns about how we process your personal information, please contact us first.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.
Any updates will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us:
JAZinx Ltd
Company Number: 15671626
3rd Floor, 86-90 Paul Street
London
EC2A 4NE
United Kingdom
Privacy Email: privacy@jazinx.co.uk
For the purposes of applicable data protection legislation, including the UK GDPR, JAZinx Ltd is the data controller of your personal information.